We collect information you provide directly to us when you place an order, create an account, or contact us for support. This includes your name, email address, shipping address, billing address, and payment information. Payment data is processed through secure third-party payment processors and is not stored directly on our servers.
We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, device identifiers, and pages viewed. This information is collected through cookies and similar tracking technologies to help us understand how visitors interact with our site.
We use the information we collect to process and fulfill your orders, send you order confirmations and shipping updates, respond to your customer service inquiries, and send you information about promotions or products that may interest you. You may opt out of marketing communications at any time by following the unsubscribe instructions included in those messages.
We also use your information to improve our website and product offerings, analyze traffic and usage patterns, enforce our terms and policies, comply with legal obligations, and protect the security and integrity of our platform and user accounts.
Our website uses cookies, web beacons, and similar tracking technologies to enhance your experience and gather data about how visitors use our site. Cookies are small data files stored on your device that help us remember your preferences, analyze traffic, and support marketing activities.
You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We may use first-party and third-party cookies for analytics, advertising, and essential website operations.
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, and conducting marketing activities. These service providers are contractually bound to use your information only as directed by us and in accordance with this policy.
We may also disclose your information where required by law, in response to valid legal process, to protect the rights and safety of our users and the public, or in connection with a merger, acquisition, or sale of assets, in which case your data may be transferred to the acquiring entity.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required for these purposes, we will securely delete or anonymize it in accordance with applicable law.
Depending on your location and applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise any of these rights, please contact us at support@jointgenesis.com.
We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements. Please note that some requests may be limited by our legal obligations or legitimate business interests.
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete such information from our records as promptly as possible.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.
We take the security of your personal information seriously and use commercially reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, disclosure, alteration, and destruction. All transactions are processed through encrypted, secure connections protected by 256-bit SSL technology.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security and encourage you to use strong passwords and practice safe online habits.
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team at: